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UK
Welcome to our Terms and Conditions. On this page, we aim to explain all of the legal information that you need to be aware of in simple terms. However, if there is something that you are not clear on, then please feel free to get in touch.
We would recommend that you read these terms of sale carefully before ordering any products from our site. These terms of sale tell you who we are, how we will provide products to you, what we expect you to do, what to do if there is a problem and other important information.
By placing an order on our site, you agree to be bound by these Terms and Conditions.
We take a lot of time and effort to make sure that all of the products listed on our website are accurate and fairly described. However, we recognise that we're only human and mistakes may happen. We cannot be held responsible for any errors or omissions or for the results arising from the use of such information.
We aim to present products on the website with minimum discrepancy, however we cannot accept any responsibility for any variation in colour caused by studio lighting, monitor setting, browser software or computer system used to view the products. Colour variations between stock batches may occur and we cannot guarantee that different batches will be perfect colour matches.
We are not responsible for any third party articles, websites or all other external press for price or stock discrepancies of items. We will not be in the position to refund any price discrepancies between under such circumstances.
In normal circumstances, when you place an order, you are offering to buy a product from us, and we will automatically send you an order confirmation. It is only at the point of delivery that we see this as us accepting your order.
Until this point, we reserve the right not to fulfil your order for any reason such as there has been a pricing error or similar, we are unable to deliver the order, or we can't get hold of the product that you've ordered. This situation is rare but should it happen; we will refund you any money that has been paid for this order.
We aim to always offer our customers the best possible prices. All of our prices are inclusive of VAT and exclude delivery charge unless otherwise stated.
Prices on the website may be changed at any time without further notice. We reserve the right to change our product's prices at any time without further notice.
We are unable to offer a price adjustment on items originally purchased in a sale, promotion, or with any discount codes. Once an item has been purchased at a discounted sale price, no price adjustment will be offered should the item be further marked down.
Buying furniture from the internet can be a little tricky, so we always recommend that you consider the following before placing an order:
Payment for all orders must be made by credit or debit card either directly via our website or through PayPal.
We also recently launched Klarna as a way of offering our customers the opportunity to buy from us without having to pay upfront.
Please note that if you choose to use Klarna to pay for your purchase, that this agreement is between you and Klarna. If you have any trouble placing an order with Klarna, it could be due to one of the following reasons:
Please note that Klarna is an independent payment company and we have no influence over whether your payment with Klarna is accepted or not. If you have any trouble with your order, please contact Klarna Customer Service.
Once you place an order via our website, you will automatically receive an email from us to confirm the order. We will then go and pick your order and label it ready for it to be sent to you.
The next email that you receive from us is sent when your order is dispatched. On this email, we will confirm how your order will be sent to you:
We regrettably cannot currently deliver to the following areas:
Isle of Wight, Isle of Scilly, Northern Ireland, AB31-56, FK20, GY, IM, IV, JE, KW, PA20 - PA78, PH4 - PH50, KA27 - KA28, ZE.
For bulky or heavy items that require special delivery (such as sofas, dining table, beds), we are unable to deliver to AB, DD,BT, IV, PA, PH, PO30~41, FK, KA, KY, TR21~25, HS, KW, ZE, IM, JE, GY.
Even though our Drivers make every attempt to deliver, sometimes we have restrictions of where we can park so it would be good to know in advance if you often have delivery restrictions and how you got your delivery. Please leave any instruction that could help with delivery in order note when you place your order, or contact customerservice@daals.co.uk.
Our home delivery drivers will not leave your delivery in a safe place or with a neighbour without prior permission from yourselves.
Deliveries are made to the communal entrance of the delivery address with free shipping service. If you have special requirements, please contact us for special quotes of delivery charge.
In rare cases when a scheduled delivery has to be cancelled due to circumstances out of our control, we will aim to reschedule it as soon as possible.
Please note that we will not be able to meet any obligations as a result of the following reasons:
We know that it is exciting to receive a new piece of furniture, and the temptation to rip the packaging is great. Please try not to do this, and keep all of the packaging until you have checked the item over and decided to keep it.
We really advise you to keep the packaging until you are sure you do not wish to change your mind as we are not able to provide you with any new packaging for the collection and return of your product.
In the instance that you decide to return the item, please refer to our PRODUCT RETURNS & REFUND POLICY
Applicable for deliveries that are made by our own dedicated fleet
We may, from time to time, sell items that are not yet physically in our warehouse. We call this a pre-order. These items are clearly identified on our website and both on the product page, and within the checkout process, an indicative date of delivery may be given.
PLEASE NOTE Quite often this can be subject to change due to reasons beyond our control, for which we assume no liability. However we will endeavour to inform you of any delays to this date by email.
If your order consists of a pre-ordered item and an item that is currently in stock, we will look to deliver your entire order together.
Just in case you missed it, almost all of our products come in a flat pack unless specified in product description on the site, and require assembly. When applicable assembly instructions are provided and you may need some tools to help you build the product. We don't provide all the tools you require but we do supply the necessary Allen key.
We would also encourage you to check against the instruction manual that you have all of the parts before you begin assembly.
Please contact customerservice@daals.co.uk for any help or support you need, for example if you notice part(s) missing or defective in the package.
Depending on our stockholding at the time and the parts missing, we may need you to return the item, so please do not start assembly until you have all of the parts.
We understand that sometimes the product isn’t what you wanted or expected. For this we offer 30 days of change of mind. We are happy for you to return the product unfortunately we are unable to arrange a free of charge collection. You will need to return the product at your own cost. If you struggle let us know we might be able to support you and find a carrier that can help.
So if you wish to return the item it must be in the following condition:
For you to receive a full refund we will need to receive the product back satisfying the condition outlined above. We advise when you hand the parcel over to the carrier please take a picture of the package. So if it is damaged when it gets to us we can advise you as soon as possible so that you can make a claim against your carrier for the product. We can unfortunately only keep the product for a short time, should your carrier company wish to inspect the product for the claim.
We take photos of any damaged packaging and product upon processing the return. Your product will be inspected by our returns department.
If you return the product and it is in used condition we may not be able to offer a full refund as we will not be able to resell the product onto another customer. Therefore we may only be able to offer a partial refund which may be a lot less than the purchase price depending on the condition the item is returned in.
For returning all products you must attempt to send them back in the original packaging or in packaging with cardboard backing to stop any further damage to the product.
If we deem the packaging of the product has been excessively damaged we reserve the right to decline a refund.
For hygiene reasons we can only accept products back such as mattress, sofa cushions and any other soft goods that are unused and unopened in their original packaging. All vacuum sealed packaging must be unopened.
In this case we are happy to accept the product back. If this is the case, then please contact us as soon as possible. Under the Consumer Contracts (Information, Cancellation and Charges) Regulations 2013, you have 14 days within receiving your item to change your mind and you are not happy with its quality. If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them. You must let us know as we value all feedback to try to improve the quality and specifications of our products.
We pride ourselves on offering products that are fit for purpose, but just to be clear, it's also our legal responsibility to make sure that this is the case. The Consumer Rights Act 2015 states that, as a customer, you have a legal right to either a refund, repair or replacement for products that are faulty or not what you expected.
Gift cards or any other form of electronic voucher payment cannot be returned or exchanged for cash. Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your statutory rights.
We fully understand that sometimes mistakes happen and you need to cancel your order. At daals sometimes our products can be dispatched within hours of receiving the order. We may not be able to change/amend or cancel your order once it's been picked in our warehouse. If you change your mind about the order that you have placed on our website, then please contact us as soon as possible to cancel your order.
From time to time we are asked to collect on behalf of customers that cannot find a carrier to return their product back to us. If this is an area in which we can service a collection we will change for this service and the price will be quoted and advice prior to collection being arranged. This charge will be made in advance of collection in lieu of deduction of collection charge from the refund.
Unfortunately this can happen and we can work with you to resolve this. The easiest way to do this is to check the instruction manual for the name/code of the parts that you are missing.
Sometimes we may have to go back to the manufacturers and therefore the time it takes to supply the missing parts can take a longer length of time to get to you. We know that you will need those parts as soon as possible and we aim to get these missing parts to you as soon as possible.
If for some reason we can’t get the parts and you receive your product fully assembled we may need to look at an alternative option for you
Any fault or damaged items must be reported within 7 working days of receiving your delivery, or within 30 days should the fault develop after delivery.
Our Customer Service team will ask for images or videos to help assess what the fault is so that we can follow the best route to resolve the fault. We regret that we are unable to meet the cost of return without images.
From time to time we need to ask an independent product quality specialist company to come and complete a report on the product to help with the best resolution to the fault advised.
We will offer remedy resolution, under the Consumer Rights Act 2015, to any manufacturing fault occurring within 6 months of receipt of goods. After six months of ownership, it's up to the customer to prove that the problem was there when received and that the fault was not down to ordinary wear and tear, or damages caused by the customer. We cannot be held responsible for items that are damaged due to incorrect assembly, misuse or wear and tear. Please make sure to read all care instructions on the product page.
Products which are reported as damaged as part of a larger order - in these cases we offer to collect only the damaged item free of charge.
Once your item has been despatched, we will automatically send you an email approximately ten days after you receive your item so that you can provide us with some feedback. These reviews are then moderated and pushed up onto our website.
Please note that all customer reviews are the opinions of our customers and do not form any part of the specifications or description of the product. We will not be held liable if any information within a customer review proves to be inaccurate.
We reserve the right to use any images provided as part of a customer review in our promotional or marketing campaigns.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control.
What this means in real terms is that if any of the following situations occur, then we cannot be held responsible or liable for delays or cancellations:
For example, the recent COVID-19 epidemic has had a significant impact on our business. It has meant delays within our manufacturer’s supply chain and delays in being able to deliver items to customers due to capacity issues within our delivery partner network. The impact to our customers has been that pre-orders have been delayed and some third-party deliveries have been delayed.
Due to Covid restrictions within the workplace we may experience delays to the processing of your order.
We have a legal responsibility to provide you with products that are of suitable quality and are fit for the purpose intended.
Our products are designed for use at home, and we do not make any guarantees or warranties about their performance in a work environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
Our liability for losses you suffer as a result of us breaking these terms is strictly limited to the purchase price of the product you purchased and any losses which are foreseeable as a result of us breaking the terms of this agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.
We do not in any way exclude or limit our liability for:
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
This does not affect your statutory rights. Advice about your statutory rights is available from your local Citizens' Advice Bureau or Trading Standards office.
We provide the warranty described in the paragraph below for a period of up to 12 months from delivery for all products.
However, this warranty does not apply to; fair wear and tear, wilful damage (including incorrect assembly), abnormal storage or working conditions, accident, negligence by you or by any third party, if you fail to operate or use the products outside of expected use, any alteration or repair by you or by a third party who is not one of our authorised repairers, or any specification provided by you.
However, this warranty does not apply to; fair wear and tear, wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party, if you fail to operate or use the products outside of expected use, any alteration or repair by you or by a third party who is not one of our authorised repairers, or any specification provided by you.
We will replace at our discretion, in part or whole, a product which is defective in operation, materials or workmanship throughout the warranty period. If the exact model is no longer available, we will endeavour to provide the nearest equivalent from our current range. To be covered by the guarantee, all products should be assembled in accordance with the instructions provided and be for domestic use only. This product guarantee applies to the original purchaser only, and takes effect from the date of purchase. The guarantee does not cover damage during assembly, accidental or malicious damage, improper use or negligence, discoloration due to prolonged exposure to sunlight or UV light, general wear and tear, damage due to poor assembly.
In the event that we do need to replace an item and we no longer stock the item, then we reserve the right to replace it with an item of equal or greater value.
Please note, under the Consumer Rights Act 2015, after six months of ownership, it's up to the customer to prove that the problem was there when they received the product and that the fault was not down to ordinary wear and tear, or damage the customer caused, and that the product (or a component) should have lasted longer than it did. We are not able to offer warranty where the condition is not met.
Please note our warranty is directly with you, the customer, it may not be transferred to third parties, for example should you decide to sell your product to another party.
Please keep a copy of your original order confirmation email to refer to in the event of any claim. Our guarantee is in addition to your statutory rights and does not affect your statutory rights.
We will never share your personal information, read our Privacy Policy for more information.
£500 Shopping Spree
To enter this competition simply enter your email through one of these methods:
This competition runs year-round with a winner chosen at random at the end of each quarter (March 31st, June 30th, September 30th, December 18th).
The lucky winner will be notified by email within seven days of the above closing date(s) and must claim their prize within 12 weeks of receiving their email.
Entrants must be aged 18 or over and live in England, Wales, or Scotland. One entry per person. The one-time voucher is for the competition winner only, and cannot be traded for a cash alternative or transferred to someone else.
Social Media Competition
The competition is open to residents of the United Kingdom aged 18 years or over except employees of daals, registered trademark of Energile LTD and their close relatives and anyone otherwise connected with the organisation or judging of the competition.
There is no entry fee and no purchase necessary to enter this competition.
By entering this competition, an entrant is indicating their agreement to be bound by these terms and conditions.
Only one entry will be accepted per person. Multiple entries from the same person will be disqualified. Where the competition is running on multiple platforms, you may enter the competition once on each platform, however, prizes will be limited to one per person.
The closing date for entry will be December 22nd, 2024. After this date no further entries to the competition will be permitted.
No responsibility can be accepted for entries not received for whatever reason.
The rules & details of the competition and how to enter are as follows:
The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.
The prize is as follows: £250 daals' voucher
The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
Winners will be chosen at random by an electronic randomiser software, from all entries received and verified by daals LTD.
The winner will be notified by email and/or DM on Instagram and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
daals LTD will notify the winner when and where the prize can be collected/is delivered.
daals LTD’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.
By entering this competition, you are indicating his/her agreement to be bound by these terms and conditions.
The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.
The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current UK data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
Entry into the competition will be deemed as acceptance of these terms and conditions.
This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, TikTok, or any other Social Network. You are providing your information to daals LTD and not to any other party. The information provided will be used in conjunction with the following Privacy Policy: https://www.daals.co.uk/pages/privacy-policy
Energile Limited trading as daals is a limited company (08571780) registered in England whose registered office is at 17 Bayton Road, Exhall, Coventry, CV7 9EJ.
This contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the contracts (Rights of Third Parties) Act 1999 or otherwise.
daals. reserves the right to change these Terms & Conditions at any time.
Accidental stains including food, drinks, human and pet bodily fluids
Accidental damage including rips, tears, chips and burns
Malfunctions and defects including frame breakage or warping, metal bending or mechanical defects (after the Daals 12 month manufacturer's warranty expires)
No charge or excess for repairs or replacements (up to the insured value of the item)
Damage in transit, normal wear and tear or deliberate harm
